Version: 1.0
Last updated on 27th June, 2024
Thank you for choosing Uniview Technologies.
Xi'an Uniview Technologies Co., Ltd. (referred to as Uniview Technologies, Uniview, we, or us hereafter) is a global provider of AIoT products, solutions and full-stack capabilities, a leader with the Internet of Things (IoT),big data, and cloud computing technologies as the core, providing global users with network camera products, display control products, smart equipment products, storage and computing products, smart lock products, and management platform products for application to smart cities, transportation, Internet of Things and other fields. Uniview is committed to building a better world by providing professional, reliable and cutting-edge products and services.
Uniview is committed to protecting your personal information and privacy and maintaining your trust with us. We abide by the following principles to protect your personal information: integrity, consent, clear purpose, restricted collection, minimum necessary, transparency, balanced rights with responsibility, security, and privacy compliance.
This privacy policy is intended to help you understand: 1) your personal information that we collect; 2) how we collect your personal information; 3) how we use your personal information; 4) how we protect your personal information and your rights; 5) answers to your questions and how to contact us. Understanding these contents is essential for you to exercise your personal rights and protect your personal information. Please read through this policy carefully before you use or accept our products or services.
This policy contains the following sections:
(1) Scope of this policy
(2) How we collect and use your personal information
(3) Sharing, transfer and disclosure of personal information
(4) Information storage and protection
(5) Your rights
(6) Third-party services
(7) Privacy of minors
(8) Contact us
(9) Revisions to the privacy policy
(1) Scope of this policy
1. This policy applies to the products and services we provide to you. Unless otherwise stated in this policy, it does not apply to other third-parties who collect personal information from you.
2. Please note that as a user of our products, if you use our technology and services to serve your users, you must separately establish a privacy policy or similar legal document with your users in accordance with relevant legal requirements. This policy does not apply to the processing of personal information involved in the services you provide to your users using our service.
(2) How we collect and use your personal information
1. Sign up for a UniDrive account
a. When you sign up for a UniDrive account, you need to provide your password and email address. The above information is collected to meet the on-line registration system requirements of relevant laws and regulations in various region. You can provide non-essential personal information such as username according to your own needs.
b. If you only need to use the browsing service, you do not need to sign up for an account and provide the above information.
2. When you log in to our app for the first time, we will collect the following information of you and take appropriate control measures:
Information collected | Control method | Purpose |
Model of your mobile phone | For the first-time use, a pop-up window will appear to notify you. When the collection method, contents, or purposes are changed, we will notify you of the changes and ask for your permission. | For phone’s backup function |
Operating system and version of your mobile phone |
3. Permission description
When you use our app, we will need you to authorize us certain permissions in your mobile phone. If you refuse such permissions, you will be unable to use the relevant functions, but it will not affect your normal use of other functions of the app. For information about permissions that we ask for, refer to the table below. Please note that we ask for the permissions only when you use the relevant functions. You may disable these permissions in the system settings of your mobile phone. If you choose to disable the permissions, we will no longer collect or use the related personal information, and we will not be able to provide the services associated with those permissions.
a. Sensitive Permissions
Permission | Application scenario | Function |
ACCESS_FINE_LOCATION access precise location | Add Wi-Fi device | Obtain Wi-Fi information to connect device to network; network connection request from Aurora server |
CAMERA camera | Read QR code to add device; retrieve device password; face import function | Use camera to read QR code to obtain device information to add device or retrieve password; import face information to device |
RECORD_AUDIO microphone | Device audio intercom and doorbell intercom; access control device video call; set custom alarm sound | Two-way audio between user and device; answer video call from access control devices; record custom alarm sound as an alarm-triggered action |
READ_EXTERNAL_STORAGE read external storage | Upload files from phone to server | Select files from phone |
WRITE_EXTERNAL_STORAGE write to external storage | Download files from server to phone | Download images and videos to album and other files to system folder |
READ_CONTACTS read contacts | Choose mobile phone number from contacts when sharing devices between cloud accounts | Share devices between cloud accounts |
b. Common Permissions
Permission | Application scenario | Function |
ACCESS_NETWORK_STATE obtain network status | When app is running | Used to obtain network status information to improve video communication efficiency |
ACCESS_WIFI_STATE obtain Wi-Fi information | When app is running | Used to obtain network status information to improve video communication efficiency |
INTERNET connect to network | When app is running | For Internet connection using SIM card |
CHANGE_NETWORK_STATE edit network status | When app is running | Update device status after network changes |
CHANGE_WIFI_STATE change Wi-Fi status | When app is running | Update device status after network changes |
SYSTEM_ALERT_WINDOW display on top of other apps | When a dialog box opens | Request for floating box permission to display a pop-up dialog box in the system |
DISABLE_KEYGUARD allow app to disable keyboard guard when it is not safe | When on-screen keyboard is opened | Allow app to disable keyboard lock |
WAKE_LOCK prevent mobile phone from going into sleep status | When video is playing | Used for video playing to prevent mobile phone screen from going to sleep |
FLASHLIGHT control flashlight | When scanning QR code | Control flashlight to scan QR code to connect smart device in low-light environment |
MODIFY_AUDIO_SETTINGS change audio settings | Device audio intercom or doorbell intercom | Used for audio settings when having two-way audio with device or doorbell |
BATTERY_STATS | When app is running | Used for data processing before shutdown due to low battery |
MOUNT_UNMOUNT_FILESYSTEMS | When saving or reading video tutorial or configuration file | Permission to read files in SD card |
BLUETOOTH connect to Bluetooth device | When app is running | Used to connect to a paired Bluetooth device and achieve audio adaptation to the Bluetooth device |
BLUETOOTH_ADMIN discover and pair Bluetooth device | When app is running | Used to discover and pair Bluetooth devices and provide audio to the Bluetooth devices |
SENSOR_SERVICE light sensor | When scanning QR code | Used to prompt user to turn on flashlight when scanning QR code in low-light environment |
WINDOW_SERVICE window service | When obtaining window size | Used to fit the window size in the app screen |
INPUT_METHOD_SERVICE soft keyboard | When using soft keyboard | Used to display soft keyboard when entering mobile phone number, username, password, etc. |
POWER_SERVICE power status | When local video is playing | Used to wake up the screen when local video is playing |
CLIPBOARD_SERVICE clipboard service | When copying share links | Used to copy share links |
4. Video information
When you use our service to save video related contents, such as video clips, live video streams, images (user contents), message notifications, etc., we will collect video images captured by your camera and push video images to you so you can save the contents that you need. Such information is necessary for the function. If you refuse to provide such information, you will not be able to save the contents you need.
5. Device adding
When you use device adding functions, we may need to collect the serial number, register code, password, model, MAC address of your device, and Wi-Fi information (read Wi-Fi's BSSID) of your client. The purpose is to configure network on your device and bind your device. Such information is necessary for the function. If you refuse to provide such information, you will not be able to add your device.
6. Connecting device to cloud
When you use our device connection service, to ensure your normal use of our service, we will collect information including the model, UDID, IP address, MAC address, software version, network connection method and type, latitude and longitude (if applicable), and operation records of your device. Such information is necessary for the service. If you refuse to provide such information, you may not be able to connect your device to cloud.
7. Live view
When you use the live view function, we will collect the serial number, IP address, port number, and video stream information of your device in order to provide you with live streams of your device. Such information is necessary for the function. If you refuse to provide such information, you will not be able to use the live view function, but it will not affect your normal use of other functions.
8. Cloud storage
The cloud storage service is free or prepaid. It does not support return, exchange or account change after purchase. The service is only for lawful and legitimate purposes, and you should ensure that you do not use the service for any illegal or infringing activities, and assume full responsibility independently and completely for the purchase and use of the service.
When you use the cloud storage function, we may need to collect the device serial number, cloud storage order information, and video stream information. The purpose is to save the video of your device to the cloud. Such information is necessary for the function. If you refuse to provide such information, you will not be able to use the cloud storage function, but it will not affect your normal use of other functions.
9. Device sharing
When you use the device sharing function, we need to collect certain information in order to implement the sharing, including the device serial number, your nickname, and the usernames with which you want to share the device. Such information is necessary for the function. If you refuse to provide such information, you will not be able to use the device sharing function, but it will not affect your normal use of other functions. The sharing function is active only when you use it; it is not permanently active.
10. Customer service
When you need our support and contact us through email, telephone or our customer support tools, we need to collect information including your name, phone number or email address, enterprise or organization, device usage, device serial number, device account, and SIM card number during the process of communication. The purpose is to verify your product and identity and provide precise service support. If you refuse to provide such information, we will not be able to provide support services to you.
11. In other possible scenarios, we will also collect your personal information, including:
a. When you contact us by telephone, we collect call recordings to promptly analyze interactions and effectively respond to your requests, ensuring high-quality after-sales support.
b. In situations where you need to sign a certificate to authorize remote access, we will collect your manual signature or company seal.
c. If you report a device failure and need to return the device to us for inspection and repair, you need to provide your receiving address. If the returned device contains your private data, you need to back up the data and format the storage before returning the device.
d. When you forget your device password and need to regenerate it, you can get a temporary password by scanning the QR code if you bind an email or mobile phone number. If you haven't bound your email or mobile phone number, please call our customer service hotline (400-655-2828) to get help.
e. When you enter the test/exhibition area of our products, we may collect your images and/or videos, depending on the products being tested/exhibited. The images and videos will be deleted at the end of the test/exhibition; you can avoid collection of your images/videos by leaving the test/exhibition area.
12. In order to offer better user experience and prevent misoperation, we will collect industry-standard non-personal information (see the definition in Chapter 2). Such information does not infringe on user privacy and user rights. If you have any concerns about the security and privacy settings of your mobile device, please adjust the settings by referring to the documentation of your mobile service provider or mobile device manufacturer. These actions include but are not limited to:
a. We may record adjustments that you make to your product through the services that we provide, and we will store the collected non-personal information with the information directly collected by the product.
b. We may also use cookies, web beacons, pixel tags, and other technologies to record and store your settings, and collect some non-personal information such as log data and device data. In particular, the cookies we use allow us to associate your usage behavior with the account information we have stored or other information we have stored during your use of our services, which can help us to better diagnose and solve your problems, as well as to help us manage and improve our services and products, and thereby improving your experience with our services. You can refuse the collection of cookies by declining the use of cookies in your browser settings.
c. When you use audio recording or media streaming functions of our product, we may record and transmit videos and/or audios from the product, with your permission. This may include taking snapshot images and attaching part of snapshot images and analysis data to email notifications.
(3) Sharing, transfer and disclosure of personal information
1. Sharing of information
When we provide you with certain services, we need to share your personal information with authorized partners, carefully selected service providers, or national regulatory agencies, only for legal, justified, necessary, specific, and definitive purposes, and only share the information necessary for us to provide services. The organization that shares your personal information has no right to use the shared personal information for any other purposes irrelevant to our products or services. For companies, organizations, and individuals with whom we share personal information, we will sign strict data protection agreements with them, demanding them to process personal information as per our instructions, this privacy policy, and any other relevant confidentiality and security measures.
2. Transfer of information
We will not transfer your personal information to any other companies, organizations or individuals, except in the following situations:
a. After obtaining your explicit consent.
b. When it involves mergers, divisions, dissolutions, acquisitions, asset transfers, asset reorganizations, or bankruptcy liquidations, and if it involves the transfer of your personal information, we will demand the new company or organization that holds your personal information to continue to be bound by this personal information protection policy; otherwise, we will demand the company or organization to re-seek authorization and consent from you.
3. Disclosure of information
In principle, we do not disclose your personal information to the public. We will disclose it only under the following circumstances:
a. After obtaining your explicit consent.
b. Please understand, in accordance with applicable laws, we can disclose your personal information without your consent under the following circumstances:
l When it is directly related to criminal investigation, prosecution, trial, and verdict.
l When it is necessary to safeguard significant legitimate rights such as life, property of the personal information subject or other individuals but it is difficult to obtain your consent.
l When the personal information collected is disclosed to the public by yourself.
l When the personal information is collected from information that has been disclosed lawfully, such as from lawful news reports, government-disclosed information, etc.
l When it is necessary for signing a contract according to your requirements.
l When it is necessary for maintaining the safe and stable operation of the provided products or services, such as detecting and handling product or service failures.
l When required for academic research institutions conducting statistics or academic research based on public interest, and when providing academic research or descriptive results, the personal information included in the results is de-identified.
l When required by applicable laws and regulations and government orders of the country where the business is operated, as well as legal procedures of law enforcement agencies, regulatory agencies, and court of law, or other applicable legal procedures and subpoenas.
(4) Storage and protection of personal information
1. Storage of personal information
Currently we have data centers in the U.S., Germany, The laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.
Unless explicitly permitted by law or by you, we will retain your personal information only for the length of time required for the purposes bound by this privacy policy. During the period that you use our products or receive our services, we will continuously keep your personal information for you, and we will delete or anonymize your personal information after the service period has expired. If you cancel your account or proactively delete your personal information, we will delete or anonymize your personal information within 48 hours after receiving your request, unless otherwise stated in law or agreement.
2. Security protection of personal information
We are committed to safeguarding your information security and have a dedicated team responsible for the research, development and application of a variety of security technologies and programs. We use data encryption and access control mechanisms to establish internal control systems to ensure only the authorized personnel can access your personal information, to publicize security and privacy protection requirements to the related personnel, and to publicize protection measures such as the information security protection system to all the staff. At the same time, we have been granted information security management system certification (ISO27001 international standard), and will regularly hire independent third-party organizations to evaluate our information security management system. Through these rigorous measures, we try our best to protect your information from unauthorized access, use and disclosure. However, please understand that in the Internet industry, due to the limits of current technologies and all kinds of possible malicious attack methods, even if we do everything that we can to strengthen our security measures, it is impossible to guarantee 100% security of information. Please be aware, the systems and communication networks that you use while using our products and/or services may encounter security issues due to factors that are beyond our control. Therefore, we strongly recommend that you take proactive measures to safeguard the security of your personal information, such as using complex passwords, changing your password regularly, and not disclosing your account passwords and related personal information to others.
We have established dedicated management systems, procedures and organizations to safeguard information security. We strictly limit the scope of people who have access to the information, demand their compliance with confidentiality obligations, and conduct audits regularly.
In the event of a security incident such as personal information leakage, we will initiate an emergency plan to prevent the expansion of the security incident and promptly inform you in the form of push notifications, announcements, etc.
(5) Your rights
1. Access your personal information. You can tap Me > Profile photo or information bar to access the personal information you provided.
2. Correct your personal information. You have the right to update your personal information at any time. You can also correct your personal information after finding the information collected and stored by us is incorrect. You can correct or change your username, password, email address in Me > Profile photo or information bar.
3. Delete your personal information. You can delete the personal information online by yourself or contact us (security@uniview.com or 400-655-2828) to delete it for you. We will delete or anonymize your personal information after the minimum retention period required by the applicable laws and regulations.
4. Cancel your account. You can go to Account Login, tap the icon in the upper-right corner, and then confirm to cancel the account.
After you cancel your account, unless otherwise provided by laws and regulations, we will stop providing services to you, keep your personal information for the length of time stated in this agreement, and then anonymize your personal information.
5. Revoke authorization. You can disable permissions on your mobile phone as needed (including access to your location, phone, album, camera, microphone, and notification).
After you withdraw consent or authorization, we may not be able to provide the related services, but it does not affect us handling your personal information based on your previous consent or authorization.
6. If you cannot access, correct, delete your personal information, or withdraw consent using the above ways, you can contact us by sending an e-mail to service@uniview.com or by calling customer service at 400-655-2828. We will respond within fifteen working days after verifying your identity. We reserve the right to decline requests that are unreasonably repetitive, require excessive technical efforts, pose risks to other’s legitimate rights, or are otherwise highly impractical.
(6) Third-party services
Third-party services. | Description |
Agora RTC SDK | Operator: Shanghai Zhaoyan
Network Technology Co., Ltd
Function: Real-time audio and video service
Application scenario: When playing audio and video
Permission access: (Optional)
Microphone permission, camera permission, Bluetooth permission
Sharing method: SDK native collection
Scope of collected personal information
Device brand, model, operation system, CPU information, memory utilization, battery information, screen resolution, IP address, network access methods and types, use ID in channel, sensor information (orientation sensor)
Purpose of collected personal information: Test access and connectivity of audio, video, network, etc., provide compatibility and troubleshooting for different devices, provide screen adaptation
Privacy policy:
https://www.agora.io/en/privacy-
policy/ |
Agora RTM SDK | Operator: Shanghai Zhaoyan
Network Technology Co., Ltd
Function: Provide real-time messaging
Application scenario: When signaling transmitting audio and video
Sharing method: SDK native collection
Scope of collected personal information
Device brand, model, operation system, memory utilization, IP address, network access method and type, user ID in channel Purpose of collected personal information: Test access and connectivity of audio, video, network, etc., provide compatibility and troubleshooting for different devices Privacy policy:
https://www.agora.io/en/privacy-
policy/ |
(7) Privacy of minors
We do not provide any of our services to minors under 14 years of age (or equivalent minimum age set by the relevant jurisdiction). If we find any account associated with or registered by a minor under 14 years of age (or equivalent minimum age set by the relevant jurisdiction), we will immediately delete the relevant account information. If we find that we have collected personal information of minors without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
If you are the parent or guardian of a minor under the age of 14 (or equivalent minimum age set by the relevant jurisdiction), and you believe that your minor has disclosed her/his personal information to us, please contact us immediately through your local Uniview service phone number or e-mail address. Parents or guardians of minors who are under 14 years of age (or equivalent minimum age set by the relevant jurisdiction) can check and ask us delete the minor's personal information and prohibit us from using it. In cases where we collect personal information of minors with the consent of the parents/guardians, we will only use or publicly disclose the information when permitted by law, expressly allowed by the parents or guardians, or when necessary to protect the minors.
(9) Contact us
The registered address of Xi'an Uniview Technologies Co., Ltd. is Floor 15, Zhongchuang Square, No. 385, Xi'an National Civil Aerospace Industrial Base, Hangtian Middle Road, Xi'an City, Shaanxi Province, China.
We have set up a dedicated department to protect your personal information. If you have any questions, comments or suggestions regarding this privacy policy or your personal information, please contact us via the following methods:
· Email: service@uniview.com
· Tel: 400-655-2828
· Mailing address: No. 369, Xietong Road, Xixing Sub-district, Binjiang District, Hangzhou City, 310051, Zhejiang Province, China
We will process your inquiry or request within fifteen working days after verifying your identity.
(10) Revisions to privacy policy
This privacy policy is subject to revisions from time to time, and such revisions shall constitute a part of this privacy policy. When the terms of this policy are changed, we will show you the changed policy in the form of push notifications and pop-up windows when you log in and upgrade the version. Please note that we will collect, use and store your personal information according to the updated policy only after you click the Agree button in the pop-up window.
